For users who login with Apple, if you have your AllTrails credentials in your keychain, the app will attempt to use those first. If you continue with Apple, and use your existing email, you'll be signed into your existing account. if you continue with Apple and try to use a ‘hidden’ email or an Apple email that you do not have an existing AllTrails account under, you will create a new AllTrails account.
If you have accidentally created more than one AllTrails account and wish to combine your accounts, you can contact our customer support team at support@alltrails.com.
Please have all of the email addresses and first/last names associated with each account that you'd like combined and the email address you would like to retain for login.
When combining accounts, all of the following information will be moved from one account to another:
- Favourites
- Completed
- Lists
- Activities
- Reviews
- Photos
- Following/Followers
NOTE: If you are an AllTrails+ member, your AllTrails+ account will always be the account that we merge into. You can always update the email address under your account settings once we have merged the account.