Occasionally you may notice that the recording of your activity has stopped tracking without you doing so. This is because the software on your phone can shut down our app, causing the activity recording to pause.
Unfortunately, if you go outside the app, for example, to use another app, the software on your phone may decide to kill our app to save memory since it is running in the background.
Our best suggestions to avoid a shutdown would be:
- Shut down all apps other than AllTrails. This will reduce memory usage on the phone and make it slightly less likely that our app will be killed.
- Limit the use of the AllTrails app as much as possible while recording.
If none of those work for you, the best thing you can do is open the app occasionally to ensure your activity is still recording.
For OnePlus users on the Android app:
We've seen this issue come up occasionally with OnePlus devices specifically, as these phones tend to kill any background apps.
We suggest locking the AllTrails app in the app switcher when using a OnePlus device. You can do this by following these steps:
- When the AllTrails app is open, tap the square on the bottom right of your home screen to launch the app switcher.
- Select 'lock' on the AllTrails app (or tap the lock symbol to lock the app).