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All downloaded maps deleted

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4 comments

  • Official comment
    Carolyn

    Hi Mark! I'm sorry to hear of this issue. Please send us an email to support@alltrails.com and we'll be happy to look into this for you. Thanks!

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  • Noah Lang

    Was it a subscription thing? Like yours expired or something?

    Noah Lang

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  • Mark Pigman

    Nope, my subscription is still active. 

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  • Mark Pigman

    I had submitted this as ticket 422964 when it happened 5 months ago back in March 2023. This weekend my plans changed after I left cell service, and I again realized I had not re-downloaded all the maps I needed.

    One other quirk is that this  forum does not show the date of posts.

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