If you are a current AllTrails Pro member and are getting prompted to upgrade to Pro in the mobile app, you might be using a different email address to log in than the one you used to purchase AllTrails Pro. Be sure to double check!
You can troubleshoot by following these steps:
Via iPhone or Android app:
- Open the AllTrails app
- Log out of the app and log in again using the email address you used to purchase Pro
- Click here for instructions on how to log out
- If that does not work, try restoring your in-app purchase (make sure you're logged into the same account that you used to make the purchase)
- Tap on 'Profile' on the bottom navigation bar
- Tap on 'Settings'
- Tap 'Restore In-App Purchase'
If neither of these steps work, please contact our customer support team at firstname.lastname@example.org. Please provide a receipt or proof of purchase from either the Apple App store or Google Play store.