If you are not able to see your maps offline, they may not be downloaded. Here's what we suggest to double check your maps have successfully been downloaded:
- Check your maps for the Green arrow while you have a data connection to confirm that your files will be available when offline
- Ensure that your phone has enough free storage ('Settings' >> 'General' >> 'Storage & iCloud Usage')
- Delete any old or unused AllTrails maps to free up additional storage space on your phone
Maps with a filled-in GREEN circle are downloaded and saved locally on your phone.
Maps with a hollow circle in the lower right corner are not downloaded and saved locally to your phone. They must be downloaded in order to access them offline.
NOTE: Custom maps created via desktop or laptop computer will automatically sync to the app. A synced map is not the same as a downloaded map. You must download a map to use it offline.
For information on how to download maps for offline use, click here.