Subscription & Billing

AllTrails Pro Subscription

• Does AllTrails still offer multi-year subscriptions?
• How do I turn off auto-renew for my subscription?
• Do you offer a free trial for the AllTrails Pro subscription?
• How do I request a refund for my Pro subscription?
• Does the Pro subscription work with Family Sharing?
• Why is my account not showing as 'Pro' in the app?

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Billing

• What forms of payment does AllTrails accept?
• How do I update my credit card information?
• Why was my credit card declined?

Gifts & Merchandise

• How can I purchase an AllTrails Pro subscription as a gift?
• How do I redeem my AllTrails Pro gift subscription?
• I already have a Pro subscription through iTunes or Google Play - how can I redeem the gift I received?
• Where can I purchase AllTrails branded merchandise?