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  2. Subscription & Billing

Subscription & Billing

AllTrails+ subscription

  • How do I turn off auto-renew for my subscription?
  • Do you offer a free trial for the AllTrails+ subscription?
  • How do I request a refund for my AllTrails+ subscription?
  • Does the AllTrails+ subscription work with Family Sharing?
  • Why is my account not showing as 'AllTrails+' in the app?
  • Does my three-year subscription auto-renew?
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Billing

  • What forms of payment does AllTrails accept?
  • How do I update my credit card information?
  • Why was my credit card declined?

Gifts & Merchandise

  • How can I purchase an AllTrails+ subscription as a gift?
  • How do I redeem my AllTrails+ gift subscription?
  • I already have an AllTrails+ subscription through iTunes or Google Play — how can I redeem the gift I received?
  • Where can I purchase AllTrails branded merchandise?
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