Subscription & Billing

AllTrails Pro Subscription

• Why is my account not showing as 'Pro' in the app?
• How do I turn off auto-renew for my subscription?
• Does my three-year subscription auto-renew?
• How do I request a refund for my Pro subscription?
• Do you offer a free trial for an AllTrails Pro subscription?
• Does the Pro subscription work with Family Sharing?

Billing

• What forms of payment does AllTrails accept?
• How do I update my credit card information?
• Why was my credit card declined?

Gifts & Merchandise

• How can I purchase an AllTrails Pro subscription as a gift?
• How do I redeem my gift of AllTrails Pro?
• I already have a Pro subscription through iTunes or Google Play - how can I redeem the gift I received?
• Where can I purchase AllTrails branded merchandise?