Troubleshooting for Common Issues

Pinned

John

• March 02, 2021 22:11
• Edited

We're aware that there may be some processes that present themselves as errors but have a different root cause and may be not be errors at all.  These links will direct you to the correct troubleshooting steps for these issues that you may be seeing.  If your issue is not shown here, feel free to browse the rest of the forum or reach out to us at support@alltrails.com.

Profile & Subscription

• Cannot Sign In
• My Pro Status Not Showing Up
• My Gifts Redeem Code is Not Working
• Reset Password Shows "Login Not Found"
• Reset Password Shows "Invalid Token"

AllTrails Features:

• Trails Not Showing up When Using Filters
• I Don't See the Weather Overlay Show Up

App Specific Features

• I Have a Pro Subscription and can’t Download Maps
• My Map is not Loading
• My Map Disappears from the Recorder When I'm Offline
• My Shared Recordings/Maps/etc are not Appearing for other Users

Web Specific Features

• I Had Trouble Editing my Endpoint

 

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  karen johnson

  • January 25, 2022 20:06

  PRO Navigator resets stats to zero at end of hike

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