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slow downloads

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5 comments

  • Rebecca

    Hi - So sorry to hear that you have been having trouble downloading maps to your phone. Could you please try deleting and reinstalling the app and seeing if this resolves the issue? If it does not, please go to your profile and then click on 'Settings' and then 'Clear All Cached Data' and seeing if this resolves the issue? If not, it would be helpful if you could please send us a log file by going to your profile in the app, then to 'settings' then to 'email us' which will automatically attach the log file to your email. That will help our mobile development team investigate the issue.

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  • BvB

    I am having the same issue! Also on an iphone. I've just become a member and was planning on doing a hike this weekend.

    I've deleted and reinstalled the app several times. Cleared the cache. It's taking a very long time to download. Not even sure it's still going. It's been on 9% for a while. 

     

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  • Steve Shore

    Same problem and also on an iPhone. I canceled and then chose a short hike thinking it would go faster. It rang for 90 minutes before I canceled, 

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  • Steve Shore

    Is the app not compatible with iPhones or iPads?

     

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  • Steve Shore

    Ran for 90 minutes. Not rang. Nevertheless still not working and still not finding answers. I think the first comment was right -  cancel the account before it’s too late

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