PRO Navigator loses stats after hike finished

karen johnson

• 25 gennaio 2022 20:03

Very upsetting. Last 2 hikes all stats tracked until I finish and then resets to zero! Never had this problem with the free app. Enrolled in PRO end of December, worked ok up until now 1/23 first problem. Please contact me with solution.

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  Charlie Budd

  • 26 gennaio 2022 16:37

  The same thing has happened to me the last couple days. 

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  Safer Arion

  • 2 febbraio 2022 00:08

  Soooo... are my "0.0" mile hikes eventually going to be properly logged or am I just SOL?

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  Bob Frommer

  • 4 febbraio 2022 07:13

  I'm having the same issue on my non-pro version.  For a month now it resets every other hike/bike to zero.  Hope this can be fixed!

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  Michael Wilbur

  • 11 febbraio 2022 23:30

  I just signed up for pro today and tried out the navigate option and had the same issue.  It tracked my info while on the hike and I saved it and when I got home I found out all the stats were gone.  It saved the completion of the hike but no times or distances were recorded

   

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  Bob Frommer

  • 11 febbraio 2022 23:34

  Received response from AllTrails support that this known bug has been fixed.  Users must upgrade to the latest client (I uninstalled/reinstalled).  Thank you AllTrails support.

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  Becky

  • 6 marzo 2022 03:45

  Same thing has happened to me 3-4 times in the past month.  Super frustrating.  I checked and I am on the latest version, but I uninstalled/reinstalled anyways to see. 

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  Sake Leo

  • 3 maggio 2023 20:22
  • Modificato

  I'm having the same issue on my non-pro version.  For a month now it resets every other hike/bike to zero.  Hope this can be fixed!

  GTA Beast

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