confused about alltrails support

Alienheartbeat

• 10 de setembro de 2023 04:13

Hi,

I went to
support.alltrails.com/hc/en-us

then clicked on:  AllTrails Member Forum

which took me to:  support.alltrails.com/hc/en-us/community/topics

I then clicked on:  Product Help & Discussion 
then New Post

but was then given a new login box:
alltrails.zendesk.com/auth/v2/login/signin?return_to=https%3A%2F%2Fsupport.alltrails.com
and despite asking me to login to alltrails:  Sign in to AllTrails
didnt accept my alltrails login.

Message:
Email address / password combination is incorrect, try again or get a new password.

So I had to create  new account
with the same email address but a different password.  

But after creating the new account,
it took me back to:  support.alltrails.com/

Is it possible to expalin what is going on here?
Do I now have 2 accounts?

0

• Comentário oficial

  

  Carolyn

  • 3 de outubro de 2023 19:22

  Hi all - Thanks for reaching out and my apologies for the inconvenience. Unfortunately, our forum host requires a separate login that is different from your AllTrails.com login. You can create an account by clicking 'Get a password'. 
  
  We're working with our providers to try to prevent this additional step, so we apologize for any inconvenience this has caused. If you have any questions, please let me know.

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• 

  Kevin Carlyle

  • 27 de setembro de 2023 14:06

  I think they're supposed to have SSO setup but it's broken.

  It said I have an account, and I've never signed in here before.

  I reset my password to the same and got in.

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• 

  Alienheartbeat

  • 28 de setembro de 2023 11:59

  thanks.  it is good to see the confusion is universal.

  0

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