Why is my account not showing up as Pro in the iPhone or Android app?
If you are a current AllTrails Pro subscriber and are getting prompted to upgrade to Pro in the iPhone or Android app, the most likely explanation is that you are using a different email address to log in to the app than the one you used to sign up for Pro.
You can troubleshoot by following these steps:
- Open the AllTrails app
- Log out of the app
- Log in again making sure that you are using the same email address you used when signing up for Pro
If that does not work, try restoring your in-app purchase (just be sure that you're logged into the same App Store or Google Play account that you used to make the purchase)
- Tap on 'Profile' on the bottom navigation bar
- Tap on 'Settings'
- Tap 'Restore In-App Purchase'
If neither step works, contact firstname.lastname@example.org and we'll get you fixed up
For information on how to edit or change your subscription renewal settings, click here.