Why is my account not showing up as Pro in the iOS/Android app?
If you are a current AllTrails Pro subscriber and are getting prompted to upgrade to Pro in the iOS/Android app, the most likely explanation is that you are using a different email address to log in to the app than the one you used to sign up for Pro.
Please follow these steps:
2. If that does not work, try restoring your in-app purchase (just be sure that you're logged into the same App Store/Google Play account that you used to make the purchase)
3. If neither step works, contact email@example.com and we'll get you fixed up
If you'd like to learn more about how to edit or change your subscription renewal settings, please click here: http://support.alltrails.com/solution/articles/28029-how-to-edit-or-change-your-subscription-renewal-settings