Android

How do I free up storage on my phone being used by AllTrails?
How do I free up storage on my phone being used by AllTrails? If you are running low on storage on your phone and need to free up space, there are two w...
Tue, 24 Jul, 2018 at 12:17 PM
Why am I getting a "Device not compatible" error message in Google Play?
Why am I getting a "Device not compatible" error message in Google Play? We're aware of an issue where some people get a "Device not...
Mon, 16 Oct, 2017 at 3:26 PM
How do I take a Screenshot on Android?
How do I take a Screenshot on Android? Taking a screenshot on Android can vary between different devices: For Samsung Devices: Take a screenshot ...
Mon, 16 Oct, 2017 at 3:27 PM
How do I log out of the AllTrails app?
How do I log out of the AllTrails app? To log out of the AllTrails app: Tap on Profile on the bottom navigation bar Tap on Settings Tap Log...
Mon, 16 Oct, 2017 at 3:27 PM
How do I send a bug report?
How do I send a bug report? Sending us your bug reports helps our developers resolve bugs more quickly and efficiently. If you encounter a crash ...
Mon, 16 Oct, 2017 at 3:27 PM
Does AllTrails run in the background?
AllTrails will run occasionally to sync data in the background.  We’re currently configured to wake up once every 6 hours and if there are no changes (or no...
Fri, 27 Oct, 2017 at 9:54 AM
Why does my Antivirus software say that AllTrails is a privacy risk?
Why does my Antivirus software say that AllTrails is a privacy risk? Your privacy is extremely important to us, and we are committed to protecting and r...
Mon, 20 Nov, 2017 at 1:59 PM
Recording Issues or GPS Access Issues due to Power Saving Mode on Android
If your Android device has a power saving mode or battery optimization mode enabled, AllTrails will not be able to record your hike with a high level of acc...
Wed, 24 Oct, 2018 at 10:22 AM
Why does AllTrails request access to my contacts?
As part of our new Lifeline feature, we allow you to import contacts from your phone to store as safety contacts. We only import the specific contacts that ...
Fri, 17 Aug, 2018 at 10:26 AM