The best way to get fast help 24/7 is through the AllTrails Support Bot, which can resolve many common problems within minutes, and will transfer you over to our human support team if it isn't able to help. The Support Bot can be found in the bottom-right corner of every page of our Help Centre, and can also be accessed from your profile settings page.
In the iOS app, you can find the Support Bot by following these steps:
- Tap 'Profile' on the bottom navigation bar
- Tap the Settings gear icon at the top right
- Scroll down to the Support menu
- Tap 'Chat with support' to start a conversation
You can also submit a request to our team through our contact form, or email us directly at support@alltrails.com.