The best way to get fast help 24/7 is through the AllTrails Support Bot, which can fully resolve many account, subscription, and billing issues within minutes. The Support Bot can also answer any questions you may have about AllTrails features and subscription plans.
In the iOS and Android apps, you can start a conversation with the Support Bot by following these steps:
- Tap 'Profile' on the bottom navigation bar
- Tap the Settings gear icon at the top right
- Scroll down to the Support menu
- Tap 'Chat with support' to start a conversation
If you're on a desktop or laptop computer, you'll find the Support Bot on every page of our Help Center, and in the bottom-right corner of your profile settings page.
In the event that the Support Bot isn't able to resolve your issue, it can generate a help request for our human support team, and they'll be in touch with you soon via email.
If for any reason you're unable to engage with the Support Bot, you can always email us directly at support@alltrails.com or submit a request through our contact form.