The best way to get fast help 24/7 is through the AllTrails support bot, which can resolve many account, subscription, and billing issues within minutes. The support bot can also answer any questions you may have about AllTrails features and subscription plans.
In the iOS and Android apps, you can start a conversation with the support bot by following these steps:
- Tap 'Profile' on the bottom navigation bar
- Tap the Settings gear icon at the top right
- Scroll down to the Support menu
- Tap 'Chat with support' to start a conversation
If you're on AllTrails.com, you'll find the bot by hovering over your profile image at the top right, then clicking 'Chat with support'. You can also access it from the chat icon in the bottom-right corner of every page of our Help Center.
In the event that the support bot isn't able to resolve your issue, it can escalate your conversation into an email request for our human support team.
You can also email us directly at any time at support@alltrails.com.