Our Customer Experience Team is available Monday through Friday from 9am-5pm PST, excluding U.S. holidays.
You can contact our team directly by sending an email to firstname.lastname@example.org or you can email us through the iPhone or Android app by following these steps:
- Make sure you have a mail app installed on your phone (Apple Mail, gmail, etc.)
- Open the AllTrails app
- Tap on 'Profile' on the bottom navigation and select 'Settings'
- Select 'Email Us' and send your message
We are a small team tackling hundreds of inquiries. We appreciate your patience as we do our best to get back to you in a timely manner. Please note that with each new reply, your ticket gets sent to the back of the queue. It's best to reply once if you can, so we can be sure to reconnect with you on any additional questions or concerns.