Our Customer Experience Team is available Monday through Friday from 9am-5pm PST, excluding U.S. holidays.
You can contact our team directly by sending an email to firstname.lastname@example.org or you can email us through the iPhone or Android app by following these steps:
- Make sure you have a mail app installed on your phone (Apple Mail, gmail, etc.)
- Open the AllTrails app
- Tap on 'Profile' on the bottom navigation and select 'Settings'
- Select 'Email Us' and send your message
We are a small team tackling hundreds of inquiries each day. We appreciate your patience as we do our best to get back to each email in a timely manner.
Please note: After your initial reply to AllTrails, each additional reply will send your email to the back of the queue. It's best to only reply once so our team can reconnect with you quickly. We appreciate your understanding.