Sending us your crash reports helps our developers resolve bugs more quickly and efficiently. If you encounter a crash or a bug in the AllTrails app, you can send us a log file immediately after it happens by following these steps:
- Open the AllTrails app and reproduce the issue
- Tap your profile image at top right
- Tap the Settings gear icon at top right
- Tap 'Send log file' which will automatically attach a log file to your email
- This will open your phone’s default email app and automatically attach the log file. Third-party email apps do not support log file attachments.
- Describe the issue you were seeing in the body of the email – how you reproduced the problem, etc.
- Send the report
These reports will be routed to our customer support team, who will investigate the issue and get back to you with the next steps.