To request a refund for your AllTrails subscription, you can follow the steps below based on your purchase method. Please make sure to request the refund within 30 days of your purchase or renewal date.
If purchased via AllTrails.com or the Google Play Store:
In the iOS and Android apps, you can request a refund from Scout, our AI support assistant, by following these steps:
- Tap your profile image at top right
- Tap the Settings gear icon at top right
- Scroll down to the 'Support' menu
- Tap 'Chat with support' to start a conversation
If you're on a desktop or laptop computer, you'll find Scout on every page of our Help Center. You can also access it from any page on AllTrails.com by hovering over your profile image at top right, then choosing 'Chat with support'.
If purchased via Apple App Store:
Unfortunately, AllTrails isn't able to process refunds for subscriptions purchased through the Apple App Store. You'll need to request a refund directly through Apple.